Jacob Rweteshi

Student Network Technician

Pacific Lutheran University· Tacoma, WA

Apr 2026 – Present

-Network Infrastructure: Handling the physical "moves, adds, and changes" for our network, phone, and CCTV systems to ensure seamless connectivity.-Hardware Deployment: Installing and terminating high-speed data cabling (Cat5/6) and deploying Wireless Access Points (WAPs) to optimize signal strength.-System Maintenance: Learning the intricacies of Phone Switch software and performing light testing on fiber optic lines to maintain peak performance.

ITSM Service Desk Agent

Edmonds College· Lynnwood, WA

Feb 2025 – Dec 2025

• Generate EdPass ID cards for students, employees, and corresponding bus and parking passes.• Delivered prompt technical support to end users in a dynamic academic environment, effectively resolving hardware and software issues.• Provided troubleshooting assistance, technical guidance, and user education.• Managed incoming requests via phone, email, and ticketing systems, ensuring issues were tracked, prioritized, and resolved efficiently.

Information Technology Intern

Engie Energy Access(Africa)· Arusha, Tanzania

• Performing initial installation, configuration, and updates of operating systems and core business applications (e.g., Microsoft Office 365, internal CRM tools).• Assisting with the setup, configuration, and troubleshooting of new and existing hardware, including laptops, desktops, and network printers.

Information Technology Intern

Engie Energy Acess(Africa)· Arusha, Tanzania

• Assisting the IT team in monitoring network performance, identifying connection issues, and performing basic diagnostics (e.g., checking cable integrity, validating Wi-Fi connectivity).• Documenting, prioritizing, and resolving incoming user support tickets and escalated IT issues via remote tools or in-person service.