Jacob Rweteshi

Experience

1. Student Network Technician

   Apr 2026 – Present

   Pacific Lutheran University · Tacoma, WA

   Part-Time
   • ►Network Infrastructure: Handling the physical "moves, adds, and changes" for our network, phone, and CCTV systems to ensure seamless connectivity.
   • ►Hardware Deployment: Installing and terminating high-speed data cabling (Cat5/6) and deploying Wireless Access Points (WAPs) to optimize signal strength.
   • ►System Maintenance: Learning the intricacies of Phone Switch software and performing light testing on fiber optic lines to maintain peak performance.
   • Technical Support and Maintenance
   • Computer Networking
   • Vulnerability Analysis

2. ITSM Service Desk Agent

   Feb 2024 – Dec 2025

   Edmonds College · Lynnwood, WA

   Part-Time
   • ►Generate EdPass ID cards for students, employees, and corresponding bus and parking passes.
   • ►Delivered prompt technical support to end users in a dynamic academic environment, effectively resolving hardware and software issues.
   • ►Provided troubleshooting assistance, technical guidance, and user education.
   • ►Managed incoming requests via phone, email, and ticketing systems, ensuring issues were tracked, prioritized, and resolved efficiently.
   • Technical Support and Maintenance
   • Python
   • Computer Networking

3. Information Technology Intern

   Jul 2023 – Sep 2023

   Engie Energy Access(Africa) · Arusha, Tanzania

   Part-Time
   • ►Performing initial installation, configuration, and updates of operating systems and core business applications (e.g., Microsoft Office 365, internal CRM tools).
   • ►Assisting with the setup, configuration, and troubleshooting of new and existing hardware, including laptops, desktops, and network printers.
   • Technical Support and Maintenance
   • Computer Networking

4. Information Technology Intern

   Jul 2022 – Sep 2022

   Engie Energy Access(Africa) · Arusha, Tanzania

   Part-Time
   • ►Assisting the IT team in monitoring network performance, identifying connection issues, and performing basic diagnostics (e.g., checking cable integrity, validating Wi-Fi connectivity).
   • ►Documenting, prioritizing, and resolving incoming user support tickets and escalated IT issues via remote tools or in-person service.
   • Technical Support and Maintenance
   • Computer Networking