Hi, my name is

Jacob Rweteshi

Software Developer | IT & Network Support Technician

Computer Science student focused on building practical software and the systems behind it. I prefer having hands-on experience with what I learn, applying it in troubleshooting and maintenance, systems administration, and optimizing network systems.

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Portrait of Jacob Rweteshi

Experience

  1. Student Network Technician

    Apr 2026 – Present

    Pacific Lutheran University · Tacoma, WA

    Part-Time
    • ►Network Infrastructure: Handling the physical "moves, adds, and changes" for our network, phone, and CCTV systems to ensure seamless connectivity.
    • ►Hardware Deployment: Installing and terminating high-speed data cabling (Cat5/6) and deploying Wireless Access Points (WAPs) to optimize signal strength.
    • ►System Maintenance: Learning the intricacies of Phone Switch software and performing light testing on fiber optic lines to maintain peak performance.
    • Technical Support and Maintenance
    • Computer Networking
    • Vulnerability Analysis

  2. ITSM Service Desk Agent

    Feb 2024 – Dec 2025

    Edmonds College · Lynnwood, WA

    Part-Time
    • ►Generate EdPass ID cards for students, employees, and corresponding bus and parking passes.
    • ►Delivered prompt technical support to end users in a dynamic academic environment, effectively resolving hardware and software issues.
    • ►Provided troubleshooting assistance, technical guidance, and user education.
    • ►Managed incoming requests via phone, email, and ticketing systems, ensuring issues were tracked, prioritized, and resolved efficiently.
    • Technical Support and Maintenance
    • Python
    • Computer Networking

  3. Information Technology Intern

    Jul 2023 – Sep 2023

    Engie Energy Access(Africa) · Arusha, Tanzania

    Part-Time
    • ►Performing initial installation, configuration, and updates of operating systems and core business applications (e.g., Microsoft Office 365, internal CRM tools).
    • ►Assisting with the setup, configuration, and troubleshooting of new and existing hardware, including laptops, desktops, and network printers.
    • Technical Support and Maintenance
    • Computer Networking

  4. Information Technology Intern

    Jul 2022 – Sep 2022

    Engie Energy Access(Africa) · Arusha, Tanzania

    Part-Time
    • ►Assisting the IT team in monitoring network performance, identifying connection issues, and performing basic diagnostics (e.g., checking cable integrity, validating Wi-Fi connectivity).
    • ►Documenting, prioritizing, and resolving incoming user support tickets and escalated IT issues via remote tools or in-person service.
    • Technical Support and Maintenance
    • Computer Networking

Projects

Featured

Ubuntu Server

A personal homelab and the web dashboard that watches over it.

  • Linux
  • Ubuntu Server
  • Docker & Docker Compose
  • Tailscale
  • +2
GitHub
Featured

Steward

A Personal Assistant Discord Bot connecting to free AI models. Built in Java

  • Docker & Docker Compose
  • Discord API
  • Notion API
  • Ollama
GitHub
Featured

GatewayAnime

Anime recommendation site built for friends and people who are new to anime

  • TypeScript
  • Node.js
  • PostgresSQL
  • Docker & Docker Compose
GitHub

Licenses & Certifications

Skills

I

Infrastructure & Tools

LinuxUbuntu ServerDocker & Docker ComposeTailscaleGit & GitHub ActionsNginx/CaddyCloudflareUptime KumaKubernetesAWSAzureMySQLOpenAI APIGemini Flash APIVS CodeIntelliJNumpyPandasJavaPythonHTMLCSSJavaScriptBashTypeScriptFlutterFastAPINetdata REST APINode.jsChrome APIsNext.jsTailwind CSSPostgresSQLVercelJikan APIbycryptReactJWTExpressDiscord APINotion APIOllamaAstro
E

Expertise

Technical Support and MaintenanceData AnalysisPrompt EngineeringComputer NetworkingSoftware ProgrammingVulnerability AnalysisCloud DeploymentMachine Learning & LLMs

Let's Connect

I'm always interested in discussing new projects, creative ideas and opportunities to be part of your vision. Feel free to reach out.